FREQUENTLY ASKED QUESTIONS

At Splash Tours Liverpool we aim to accommodate as much as we can and to make every guest feel welcome and included.

Getting Here

Our departure point is located at the Royal Albert Dock, Liverpool’s flagship visitor destination. The Dock itself is pedestrian friendly and level, with wide walkways and step free access throughout. There are several Blue Badge parking bays available at the Dock car park, less than a five-minute walk from our bus stop. Liverpool ONE Bus Station and James Street train station are both within a ten-minute walk, with level access routes to the Dock.

Boarding the Vehicle

For safety and evacuation reasons, all passengers must be able to climb a short set of steps to board unaided by carers or anyone else. While we cannot yet take wheelchairs on board, we are working with our sister business Seahorse Amphibious to make disabled access a reality in the future.

Support We Provide

• Free carer tickets are available
• We securely store wheelchairs, mobility equipment and pushchairs while guests are on tour
• Our crew are trained to support guests with sensory needs’
• Service dogs are welcome on board and our staff are experienced in supporting them through the splashdown
• Our website and booking process clearly explain what to expect, with photos of the vehicle so guests can plan ahead with confidence

To book a carer ticket or discuss specific needs, please contact us at [email protected] and our team will be happy to help.

Our tours are circular. The pick-up and drop off point is located in Royal Albert Dock. The exact address to punch into your smartphone is Salthouse Quay, Royal Albert Dock, Liverpool, L3 4AN.

Or type ‘Splash Tours Liverpool’ into google maps.

Upon arrival look out for our Splash Stop!

On Foot

Royal Albert Dock Liverpool is a 20-minute walk from Lime Street, Liverpool’s mainline station, through Liverpool ONE. You can also reach us on foot from either the Museum of Liverpool and Cruise Liner terminal, or ACC Liverpool.

By Train

Take the Merseyrail Line from Liverpool Lime Street Lower Level to James Street Station, which is a five-minute walk from the dock. Both TransPennine Express and Northern Rail operate trains to and from Liverpool. Visit the Transpennine Express or Northern Rail websites to book tickets.

By Bus

The C4, C5 and City Link services stop at Royal Albert Dock and the Liverpool ONE bus station is opposite the entrance to Royal Albert Dock Liverpool. The National Express coach station at Liverpool ONE is just a two minute walk away. Visit the National Express website to book.

By Car

Follow brown tourist signposts for Liverpool Waterfront and Royal Albert Dock from the M62.
Coming from the Wirral via the M53? Head northbound from Ellesmere Port, through the Wallasey Kingsway Tunnel.

If you’re arriving from the A41 through Birkenhead follow signs for the Queensway Tunnel.

Please drop off any pushchairs or buggies to our offices, which you can find at:

UNIT 33 BRITANIA PAV ALBERT DOCK LIVERPOOL 3 LIVERPOOL 3 L3 4AD.

Ensure you drop them off with enough time to arrive before your tour.

Everyone! Over the years we have had old and young alike beaming from start to end. For the youngsters, climbing aboard the Seahorse is quite the adventure, and adults are entertained by our witty, knowledgeable guides. Not to forget, our exciting SPLASHDOWN is enjoyed by everyone!

Due to the nature of the vehicle all passengers must be able to climb the steps to board. For safety and evacuation reasons, this must be done unaided by carers. We are working with our sister business Seahorse Amphibious to make disabled access a possibility in the future.

We offer one free ticket for a carer or essential companion supporting a disabled passenger.

• Your preferred tour date and time
• Details of any mobility, access or support requirements, so we can make suitable arrangements for the passenger, carer and our team
• Evidence confirming the need for a carer, such as PIP, DLA

At Splash Tours Liverpool, we welcome everyone onboard and have undergone training as a team to ensure we are competent for SEN needs. We also have a duty of care to everyone onboard, and safety is paramount to us.

Please note all passengers will need to remain seated, with hands and arms inside the vehicle at all times. This is for the safety of all passengers and is non-negotiable. If any passenger is unable to abide by this rule, they will unfortunately be asked to disembark as soon as the driver is able to pull over. We ask you to consider this carefully before booking.

We recommend carers sit in the window seat, and SEN passengers sit in the isle if this is something you perceive relevant.

Very well-behaved dogs can come on our tours at the discretion of the skipper.

If you miss your tour we will try, but NOT guarantee to get you on the last tour we are running that day. Tickets for the tour are non-refundable and may only be changed 48-hours prior to your departure.

All of our tours have a live guide to ensure the tour is fun and informative! Listen carefully for some interesting facts about Liverpool and the sights (we reserve the right to make up answers to anything we don’t know about!).

We do not allow food on board. Non-alcoholic drinks are allowed.

Gift Vouchers are non-refundable and cannot be exchanged or redeemed for cash. Where a booking made using a Gift Voucher is cancelled by Splash Tours Liverpool, the value paid using the Gift Voucher will be reinstated to the voucher or issued as replacement Gift Voucher credit. Where a booking was paid partly by Gift Voucher and partly by another payment method, each element will be returned to the original payment method.

Infants under 1 can ride the tour for FREE, but all passengers require a ticket. Please make sure to book a FREE ticket for any infants under 1.

The Maritime and Coast Guard Agency has very strict rules on passenger numbers. We have a maximum number we can carry which includes infants even if they don’t need a seat. You must have a ticket for everyone in your party.

In a word ‘yes’ we recommend to book, especially for peak times e.g. weekends & school holidays. Sometimes, we do get some no shows so it can be worth turning up last minute.

No, seats are on a first come first served basis.

Yes, you can hire the vehicle for a private tour for any kind of event, from corporate entertainment, to weddings, kids birthday parties or prom nights – or if you would just like the whole vehicle to yourself! Please email us at [email protected]

Bookings can be cancelled at any time up to 14 days before your tour date.
Bookings can be moved, rebooked, change time or date, add tickets, subject to availability, up to 48 hours before the booking time.

In short yes. Very. We use purpose built vehicles circa 2018 NOT 1940’s WW2 vehicles that you may have seen in the media. Please see our safety page for more information.

All our vehicles have to meet the (MCA) Maritime and Coast Guard Regulations (MSN 1823) set out in 2018, when on the water and have a passenger certificate. On the road, they are governed by VOSA, just like a Bus.

On the road, our driver/skipper needs a Bus/Coach license Cat- D. On the water our skipper needs a Boatman’s License issued by the MCA. This license involves a high degree of skill to pass and includes a 3-day Fire Fighting Course, First Aid, Sea Survival, and Medical.

Dress for the weather conditions for the day and you can’t go far wrong. It can be cooler on the water section of the tour so a jumper is a good idea if you feel the cold. As always, layers are always a safe bet!

Short answer… no. Our entry into the water does not cause any water to splash into the vessel.

It is extremely unlikely tours will be cancelled due to adverse weather conditions. If this happens, we will contact any customers effected.