FREQUENTLY ASKED QUESTIONS

Our tours are circular. The pick-up and drop off point is located in Royal Albert Dock. The exact address to punch into your smartphone is Royal Albert Dock, Salthouse Quay, Liverpool, L3 4AN.

Upon arrival look out for our Splash Stop!

On foot

Royal Albert Dock Liverpool is a 20-minute walk from Lime Street, Liverpool’s mainline station, through Liverpool ONE. You can also reach us on foot from either the Museum of Liverpool and Cruise Liner terminal, or ACC Liverpool.

By Train

Take the Merseyrail Line from Liverpool Lime Street Lower Level to James Street Station, which is a five-minute walk from the dock. Both TransPennine Express and Northern Rail operate trains to and from Liverpool. Visit the Transpennine Express or Northern Rail websites to book tickets.

By Bus

The C4, C5 and City Link services stop at Royal Albert Dock and the Liverpool ONE bus station is opposite the entrance to Royal Albert Dock Liverpool. The National Express coach station at Liverpool ONE is just a two minute walk away. Visit the National Express website to book.

By Car

Follow brown tourist signposts for Liverpool Waterfront and Royal Albert Dock from the M62.
Coming from the Wirral via the M53? Head northbound from Ellesmere Port, through the Wallasey Kingsway Tunnel.

If you’re arriving from the A41 through Birkenhead follow signs for the Queensway Tunnel.

We are able to take collapsible buggies on board the vehicle and we do everything we can to take the larger pushchairs. However, there is always a chance that lots of customers will all turn up for the same tour with lots of pushchairs – so we cannot guarantee this service…

Everyone! Over the years we have had old and young alike beaming from start to end. For the youngsters, climbing aboard the Seahorse is quite the adventure, and adults are entertained by our witty, knowledgeable guides. Not to forget, our exciting SPLASHDOWN is enjoyed by everyone!

Due to the nature of the vehicle all passengers must be able to climb the steps to board. We are working with our sister business Seahorse Amphibious to make disabled access a possibility in the future!

Carer tickets are available free of charge. Please drop us an email at [email protected] and we will process your booking.

Very well-behaved dogs can come on our tours at the discretion of the skipper.

If you miss your tour we will try, but NOT guarantee to get you on the last tour we are running that day. Tickets for the tour are non-refundable and may only be changed 48-hours prior to your departure.

All of our tours have a live guide to ensure the tour is fun and informative! Listen carefully for some interesting facts about Liverpool and the sights (we reserve the right to make up answers to anything we don’t know about!).

We do not allow food on board. Non-alcoholic drinks are allowed.

Go through the bookings pages and select your relevant ticket(s). At the end before you pay you will be asked to enter a code which will then deduct the relevant amount from the total to pay. If you have more than one voucher code just press the add button and enter the next code. Any problems with codes please email us at [email protected]

Gift vouchers purchased on our website are valid on all tours and have no expiry date!

Infants under 2 can ride the tour for FREE, but all passengers require a ticket. Please make sure to book a FREE ticket for any infants under 2.

The Maritime and Coast Guard Agency has very strict rules on passenger numbers. We have a maximum number we can carry which includes infants even if they don’t need a seat. You must have a ticket for everyone in your party.

In a word ‘yes’ we recommend to book, especially for peak times e.g. weekends & school holidays. Sometimes, we do get some no shows so it can be worth turning up last minute.

No, seats are on a first come first served basis.

Yes, you can hire the vehicle for a private tour for any kind of event, from corporate entertainment, to weddings, kids birthday parties or prom nights – or if you would just like the whole vehicle to yourself! Please email us at [email protected]

Bookings can be cancelled at any time up to 14 days before your tour date.
Bookings can be moved, rebooked, change time or date, add tickets, subject to availability, up to 48 hours before the booking time.

In short yes. Very. We use purpose built vehicles circa 2018 NOT 1940’s WW2 vehicles that you may have seen in the media. Please see our safety page for more information.

All our vehicles have to meet the (MCA) Maritime and Coast Guard Regulations (MSN 1823) set out in 2018, when on the water and have a passenger certificate. On the road, they are governed by VOSA, just like a Bus.

On the road, our driver/skipper needs a Bus/Coach license Cat- D. On the water our skipper needs a Boatman’s License issued by the MCA. This license involves a high degree of skill to pass and includes a 3-day Fire Fighting Course, First Aid, Sea Survival, and Medical.

Dress for the weather conditions for the day and you can’t go far wrong. It can be cooler on the water section of the tour so a jumper is a good idea if you feel the cold. As always, layers are always a safe bet!

Short answer… no. Our entry into the water does not cause any water to splash into the vessel.

It is extremely unlikely tours will be cancelled due to adverse weather conditions. If this happens, we will contact any customers effected.